These terms and conditions govern the basis on which we agree to provide childcare services to you.
MISSON STATEMENT
Twinkles (Wetherby), aim to provide your child with a safe, intellectually
stimulating and fun environment. In Twinkles your child will enjoy learning
through play to develop their physical, social and emotional skills.
| Parent Partnership |
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Twinkles role:
We will:
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Parents / guardians role;
You will:
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- Inform you as soon as possible whether we have a place for your child / children.
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- Confirm your acceptance of the nursery place within one week. Failure to do so may result in the place been given to another child.
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- Try and accommodate any requests for extra sessions and / or increased session.
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- Give one month written notice to reduce your child (ren’s) sessions or withdraw your child completely.
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- Provide you with daily written and verbal feedback on your child (ren’s) day.
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- Complete ‘Child Entry Record’ and let us know of any changes to the information provided.
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- Provide an environment, which prevents the spread of infection. Adhere to our Infection Control Policy. This means that your child will be refused entry to protect other children in our care.
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- Inform us if your child is unwell or suffering from a contagious illness.
- Complete a ‘Parent Medication Form’ on a daily basis, to allow Twinkles to administer medication.
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- Provide childcare services at a cost effective price aiming to provide the very best care, reviewing quality at regular intervals.
- We will provide you with at least 6 weeks notice when we close nursery for 2 training days per year. Theses training days will also take place on different days throughout the year.
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- Pay fees on 1st monthly (in advance) by standing order. Under exceptional circumstances we may agree to payment by cheque.
- Inform us if you are unable to make a payment in full. We may charge you interest at 2% above our bank base rate, until we receive payment in full.
- Immediately inform us if you are unable to collect your child by the official collection time. Pay a late pick up charge in this event.
- Provide regular feedback on your child’s experience with us.
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- Select, employ and train experienced quality Nursery staff.
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- Not employ any member of Twinkles staff who has had contact with your child within 6 months; then you shall pay 20% of the staff members annual salary.
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