Parent Partnership

Parents can become involved in our nurseries

"As a parent who works full time, I worry about my children's safety and what they are getting up to. I miss them constantly."- Jill Johnson, Managing Director, Twinkles Nurseries Ltd.

Parent Testimonials

These comments were collected after asking parents what they liked about Twinkles.

"Professional, friendly staff – very caring and affectionate with my baby. Always positive about my baby. I feel like they really know and understand him and his needs."

"Profiles are excellent – her documentation is well documented. Focus on Jolly Phonics has meant Lily knows her alphabet ahead of school."

Click Here - To view more 'Parent Testimonials'.

At Twinkles Nurseries we understand this, so we have devised an individual daily feedback form as well as a development profile to record everything for you. We have introduced a number of quality checks so we can ensure our Nurseries are the very best. It is a two way process so we encourage our parents to provide regularly feedback via our Quality Questionnaire.

Children's Profiles

Your child's individual progress is evaluated and fed back to you on a regular basis. There are spaces for you to add your comments and feedback for us. In this way a full record is kept throughout your child's stay in the Nursery. The Diary can then be used on entry to school.

Quality Checks

Feedback from our customers is an essential element to improving the quality within Twinkles; this is done in the following way -

Annual Parent satisfaction surveys
Peer support for staff
Quality Performance Management (QPM) for staff

We also have other ways that parents can become involved in the nurseries:

Parents Evening (usually held 6 monthly)
Parents information evenings
Parents Social events such as our annual summer fair
Regular Newsletter to keep you informed of new developments
Fundraising events

Parent Partnership

The following table outlines our commitment to parents, but also to make it a true partnership, the commitment we ask you to make too:

Twinkles role: We will:	Parents / guardians role: You will:
Inform you as soon as possible whether we have a place for your child / children. Confirm in writing your child/children's nursery place within one week of receiving your registration form.	Confirm your acceptance of the nursery place within one week. Failure to do so may result in the place been given to another child. Sign and date to say you agree to Twinkles terms and conditions, on both the registration form and terms and condition forms.
Try and accommodate any requests for extra sessions and / or increased session.	Give one month written notice to reduce your child(ren's) sessions or withdraw your child completely.
Provide you with daily written and verbal feedback on your child(ren's) day.	Complete 'Child Entry Record' and let us know of any changes to the information provided.
Provide an environment, which prevents the spread of infection. Adhere to our Infection Control Policy. This means that your child will be refused entry to protect other children in our care.	Inform us if your child is unwell or suffering from a contagious illness. Complete a ‘Parent Medication Form’ on a daily basis, to allow Twinkles to administer medication.

Provide childcare services at a cost effective price aiming to provide the very best care, reviewing quality at regular intervals. If payment is not received in full within the first seven days, we will send a statement and a £15.00 late payment fee will be added to your account. If no payment is made within 14 days a letter will be sent with a £20.00 late payment charge stating payment needs to be settled within seven days or this will be referred to our debt collection team.	Pay fees on 1st monthly (in advance) by standing order. Under exceptional circumstances we may agree to payment by cheque. Inform us if you are unable to make a payment in full. We may charge you interest at 10% per annum, until we receive payment in full. Immediately inform us if you are unable to collect your child by the official collection time. Pay a late pick up charge in this event. Provide regular feedback on your child’s experience with us.



Select, employ and train experienced quality Nursery staff. We will provide you with at least 6 weeks notice when we close nursery for 2 training days per year. These training days will take place on different days throughout the year.	Not employ any member of Twinkles staff who has had contact with your child within 6 months; then you shall pay 20% of the staff members annual salary. Not park in the car park next to Twinkles nurseries (Wetherby)

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Parent Partnership

Parents can become involved in our nurseries